Customer Service

Transport and Delivery

If your product is in stock this will be sent at most within one working day after receipt of order.   Working days are considered to be from Monday to Friday, excluding Spanish public holidays. Please note that, for example, if you place an order on Saturday, it will be sent on Monday.
In the final step of the buying process the estimated delivery time and shipping costs are indicated.
Once sent, the tracking number and link for the order will be sent to the email address provided in order for you to track your order.

 

Returns

If for any reason you are not satisfied with your purchase, you have a period of 10 days from receipt of the order to return an item.

To make a return the product must be unchanged and is to be returned without being used in its original packaging.

The customer must cover the cost of transportation.    

On receipt of the item, Macho Fins will verify that the above conditions are met and the cost of the product will be refunded via the same method used for the original payment.

No item can be returned without prior authorization from Macho Fins.

How to Make a Return

Send an email to info@machofins.com with the following information:

Name

Email

Order Number

Article to be Returned

Reason for Return

On confirmation of the above information we will contact you to make the return.

 

Replacements

Only defective or damaged items will be replaced.

In order to make a replacement, the article must not have been used.

Macho Fins will also replace items after use provided that the cause of the replacement is clearly a production defect.

Items to be replaced must be shipped in their original packaging. Macho Fins will cover the costs of returning the item and the shipment of a replacement item.

How to Receive a Replacement

Send an email to info@machofins.com with the following information:

Name

Email

Order Number

Article to be Replaced

Reason for Replacement

On confirmation of the above information we will contact you to make the replacement.

 

Privacy and Security

Macho Fins uses customer data to enhance the buying experience and to communicate promotions and products.

Customers may exercise their rights of access, alteration, cancellation and opposition of their personal data under the terms established in the current legislation by contacting info@machofins.com